Contact Us

We want to hear from you!

We're happy to answer questions or help you with returns. Please fill out the form if you need assistance and we'll be in-touch as soon as we can.
phone_android   Direct Line
email   Email
markunread_mailbox   Mail & Returns
229 Airport Road, Suite 7-147
Arden, NC 28704
How can we help?


We suggest you measure your dog's neck before placing your order to ensure the collar fits properly. Our collars are adjustable so when you order a collar based on the dog's neck size, there will be adjustability above and below their actual neck size.

Please visit our dog collar or martingale guide to determine which collar would be the best for your dog.

You can use a soft measuring tape. If you do not have a soft measuring tape, use a piece of string to do the measuring and then lay it flat to measure with a ruler.

Yes, the type of customization depends on the product. You can personalize the buckle, add an engraved nameplate, or add contact details directly on the collar.

Our collars, leashes, and harnesses are made using a variety of materials. Please check the product description to decide which material is best for your furry friend.

Our collars will fit a large number of dog breeds, although currently, we do not have collars that are less than 3/4" in width, so our collars might not be the perfect fit for a teacup breed.

We offer hassle-free returns within 60 days of purchase on non-personalized items. Use the contact form above to begin the return process. More details can be found on our Shipping/Returns page.

Yes, we stand by the quality of our products and offer a limited lifetime warranty against defects in materials and workmanship. Use the contact form above if you have any questions regarding a product you've purchased.

Our collars can be spot-cleaned using a mild detergent and a soft toothbrush in a bucket of water. Collars can also be washed in the washing machine delicate/gentle cycle on cold by placing the collar and or leash using a lingerie bag, and allowed to air dry (not in direct sunlight). The lingerie bag will prevent the metal hardware from hitting the inside of the washing machine.

A personalized buckle ensures your dog always has identification on them and prevents the noise of jiggling tags.

Orders typically ship 3-5 business days from the date the order was placed. Custom orders may take slightly longer. Shipping transit times will vary based on your location. Visit our Shipping/Returns page for more details.

Yes, we ship our products worldwide. Shipping, customs, duties, and delivery times will vary depending on the destination. Visit our Shipping/Returns page for more details.