Shipping & Returns

Warranty Policy

Our buckles, hardware, and materials have been tested on our own dogs since 2002. The gear we make is strong enough to contain any dog but is never recommended for tie-out use.

We stand by the structural integrity of our collars, please contact us immediately if you have concerns about any If It Barks gear. This includes failure of the buckle, hardware, or base material, though hardware exposed to harsh chemicals is exempt from this offer. If your gear has a cosmetic issue, reach out to us as soon as possible so that we can best address the matter.

For any items taking advantage of our warranty, photos will be required and can be sent to Please include the order number if possible.

Return Policy

  • Non-personalized items - 60 Days for all unused / new / original condition non-personalized items. The cost of initial and return shipping will be deducted from the refund amount. 
  • Personalized Items - If the wrong size, color, or incorrect text was ordered on your personalized item, we will remake the item for 50% of the items retail price, plus the cost of shipping. Please contact us within 7 days of your order being delivered to arrange for a remake. The original item does not need to be returned.

Returns Request

  • Contact customer service at with your order number and request to start the return process.
  • We will email you a prepaid return label to print, the cost for which will be deducted from your refund.
  • Drop off the package in a designated USPS pick-up location (like your mailbox).
  • Refunds will be issued to the original form of payment once the merchandise is returned and inspected.
  • Credit card refunds may take up to 5-10 days to process by your banking institution.

Return Address

If It Barks 

229 Airport Rd Ste 7-147

Arden NC 28704

Free or Discounted Shipping Options

All free shipping or discounted shipping options are for addresses in the continental USA only. We ship using the USPS from NC and most packages arrive in a week or less. Please double-check your address before submitting your order.

Worldwide Shipping

We can ship to virtually any address in the world. On the checkout page, once you add your shipping address, you can select the shipping method to see the shipping cost for the items in your cart. This cost will not include any duties, taxes, or fees associated with delivery imposed by your country or providence.